We’ve compiled a list of your most frequently asked questions to ensure your shopping experience is as seamless as possible. If you can’t find the answer you are looking for, feel free to email us – we are always happy to help.
We are based in Kuwait.
We ship within the GCC to Saudi Arabia, United Arab Emirates, Qatar, Bahrain & Oman.
We guarantee that your payment and personal data will always be kept 100% private and secure.
Please note, all transactions are processed in KWD. The prices you see on our product pages and in your cart will be in your currency of choice, however, at checkout our system converts all prices back to KWD. Please be assured that you will be charged in your currency exactly as per the amount shown on the product pages.
We accept Visa, MasterCard and KNET. All items purchased will be made through a secure payment gateway.
Yes! We offer cash on delivery for orders placed locally in Kuwait.
Yes you can! Please contact us on +965 98754456 and provide us with the name and product ID of the item(s) you wish to purchase. We’d love to talk to you!
Yes we do!
You will receive an email confirmation after placing your order to confirm that we received your order. We recommend checking your junk/spam folders as well. If for some reason you do not receive a confirmation email, simply send an email to us at info@ivybabies.com
You may only ship to one address per order. If your order contains items that require shipping to multiple locations, you will need to place separate orders for each address.
Please let us know immediately if you have made a mistake with your address so we are able to change it for you. Once your order has been dispatched, we cannot redirect it to a different address.
All orders that have been cancelled before being dispatched will be refunded to your credit card. Please allow adequate time for your banking institution to process the credit. We process orders very quickly, so cancelations cannot always be fulfilled. You must immediately email us at info@ivybabies.com
We like to send out the orders to our customers very quickly but please contact us and we will do our best to assist you.
All items on the order will ship together in one shipment. If an item is on backorder, the entire order will ship complete once the item is back in stock.
As long as you indicate that your order is gift during the checkout process, we will only include a gift receipt with the package. Your order confirmation serves as your record of payment.
Yes, our team does beautiful gift wrapping which you can select during check out at no extra cost. If you have chosen to purchase gift wrapping for your order, we will wrap your items in tissue paper and place them in a box. If you choose to include a gift message, your message will be hand written by us on a card and included with the box. Bulky items cannot be gift-boxed.
We can add our fabulous signature gift card with a personalized handwritten message or a blank gift card at no extra charge.
If you are stuck for the perfect gift idea, we would love to help! Just contact us and we’ll be happy to help out with a suggestion or two. We know our stock well and can point you in the right direction!
That depends! You can always email us so we can let you know.
All products listed are held in stock, unless otherwise indicated as OUT OF STOCK. Having said that, on rare occasions an error in our inventory may result in an out of stock item being listed as in stock. Should this happen, we will refund you.
Once we have shipped your order, you will receive an email update with shipping details and a tracking number. If you experience any delays please contact us and we can look into your order.
Yes! Gift recipients can return merchandise received as gifts as long as a proof of purchase is provided. Please email us for specific instructions on your return.
Unfortunately, we do not ship bulky items internationally. However, we’d be happy to look into it. E-mail us your address and a list of the products you’d like to order and we’ll send you a quote.
We are only based online. We’ve taken the hassle out of shopping so that you can shop from the comfort of your home! We deliver right to your doorstep at the click of a button.
If we have not answered your question, please do not hesitate to contact us! We truly want to please our customers and will always try our hardest to resolve any situations that come up.
