We’ve compiled a list of your most frequently asked questions to ensure your shopping experience is as seamless as possible. If you can’t find the answer you are looking for, feel free to email us – we are always happy to help.
Please note, all transactions are processed in KWD. The prices you see on our product pages and in your cart will be in your currency of choice, however, at checkout our system converts all prices back to KWD. Please be assured that you will be charged in your currency exactly as per the amount shown on the product pages.
You will receive an email confirmation after placing your order to confirm that we received your order. We recommend checking your junk/spam folders as well. If for some reason you do not receive a confirmation email, simply send an email to us at email@example.com
All orders that have been cancelled before being dispatched will be refunded to your credit card. Please allow adequate time for your banking institution to process the credit. We process orders very quickly, so cancelations cannot always be fulfilled. You must immediately email us at firstname.lastname@example.org
Yes, our team does beautiful gift wrapping which you can select during check out at no extra cost. If you have chosen to purchase gift wrapping for your order, we will wrap your items in tissue paper and place them in a box. If you choose to include a gift message, your message will be hand written by us on a card and included with the box. Bulky items cannot be gift-boxed.
If you are stuck for the perfect gift idea, we would love to help! Just contact us and we’ll be happy to help out with a suggestion or two. We know our stock well and can point you in the right direction!
All products listed are held in stock, unless otherwise indicated as OUT OF STOCK. Having said that, on rare occasions an error in our inventory may result in an out of stock item being listed as in stock. Should this happen, we will refund you.